Frequently Asked Questions
Everything you need to know about your next one-of-a-kind device.
What makes your smartphones unique compared to standard models?
We specialize in exclusive hardware modifications, custom artisanal finishes, and limited-edition designs that you won't find in big-box retail stores.
How long does shipping take for custom orders?
Standard devices ship within 2-3 business days. For personalized or custom-built units, please allow 7-14 business days for our technicians to perfect your device before dispatch.
Do these unique phones come with a warranty?
Yes, every smartphone purchased through our store includes a comprehensive 12-month limited warranty covering hardware defects and internal components.
Will these phones work with my current mobile carrier?
All our devices are sold factory unlocked and are compatible with major GSM and CDMA networks worldwide. We recommend checking specific band compatibility in the product description.
What is your return policy for electronics?
We offer a 30-day return window for all devices in their original condition. Please note that custom-engraved items may be subject to a restocking fee.
Are the devices brand new or refurbished?
We offer both brand-new flagship models and professionally certified refurbished units. The condition of each unique device is clearly labeled on the individual product page.